Information We Collect & Share
We may collect or record basic personal information (e.g., name, e-mail address, mailing address, phone number) which you voluntarily provide through forms on our Site, through the electronic mail you send to us, or through other means of communication between you and us.
We collect personal information of a more sensitive nature (e.g. credit card details and account numbers) only where it is appropriate or necessary for conducting business, such as when you use the Jonas ClubHouse Online service to pay membership or other fees. This information will be collected, stored, accessed, and processed in a secure manner. We may also collect general non-personal information pertaining to users of our Site, including IP addresses, source domain names, specific web pages, length of time spent, and pages accessed. This information is collected, among other things, to aggregate statistical information, facilitate system administration, and improve the Site. We recognize and have controls in place to safeguard the privacy of personal information about an identifiable individual used in the course of commercial activity.
We also collect, use, and disclose identifiable information about individual contacts for our customers ("Business Contact Information") in the ordinary course of our business for managing and maintaining customer relationships. In particular, we may obtain Business Contact Information like name and address. Unless otherwise specified or prohibited, we may share information with affiliates, business partners, service providers, subsidiaries, or contractors who are required to provide you with services which you have requested from us.
We may also post links to third party websites as a service to you. These third party websites are operated by companies that are outside of our control, and your activities at those third party websites will be governed by the policies and practices of those third parties. We encourage you to review the privacy policies of these third parties before disclosing any information, as we are not responsible for the privacy policies of those websites.
How We Use Information
We use the information we collect to provide you with services which you request, including to send you e-mail messages and other communications about our services and service offerings, news, and other information, and to improve our existing services and the content of our Site. When you contact us, we may keep a record of your communication to help solve any issues that you might be facing. Your information may be retained for a reasonable time for use in future contact with you, or for future improvements to our services.
We may also use or disclose your personal information when we believe, in good faith, that such use or disclosure is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect our rights, property, or safety, or the rights, property, or safety of our users or others.
In certain cases, we also operate as an information processor for our business customers. Our business customers remain the information controllers with respect to any customer information that they provide to us for our provision of services. We therefore act in accordance with the instructions of such customers regarding the collection, processing, storage, deletion, and transfer of customer information, as well as other matters such as the provision of access to and rectification of customer information.
We do not sell our services to children. As such, our Site is designed for adult user interaction. We do not intentionally collect personally identifiable information from children under the age of 13.
You may opt out of having your personal information collected by not completing online forms, registering, or signing up for services or subscriptions. To opt out after submitting personal information, you must contact us via postal mail or e-mail. If you want to stop using your account, you may deactivate it. When you deactivate an account, you will not be able to use our service and your information will not be capable of being viewed through our site; however, even after you deactivate your account, copies of your information, including but not limited to name and e-mail address, may be retained by us as backup copies for legal and compliance reasons.
Cookies are a technology that can be used to help personalize your use of a website. A cookie is an element of information that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or decline at any time. To enable us to assess the effectiveness and usefulness of this Site, and to give you the best user experience, we collect and store information such as pages viewed by you, your domain names, and similar information. Our Site makes use of anonymous cookies for the purposes of:
- Completion and support of Site activity;
- Site and system administration;
- Research and development; and
- Anonymous user analysis, user profiling, and decision-making.
An Internet Protocol ("IP") address is associated with your computer’s connection to the Internet. We may use your IP address to help diagnose problems with our server, to administer the Site, and to maintain contact with you as you navigate through the Site. Your computer’s IP address also may be used to provide you with information based upon your navigation through the Site.
Aggregate information is used to measure visitors’ interest in, and use of, various areas of the Site and the various programs that we administer. We will rely upon aggregate information, which is information that does not identify you, such as statistical and navigational information. With this aggregate information, we may undertake statistical and other summary analyses of visitors’ behaviors and characteristics. Although we may share this aggregate information with third parties, none of this information will allow anyone to identify you, or to determine anything else personal about you.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
We use reasonable measures to safeguard personally identifiable information, which measures are appropriate to the type of information maintained, and follow applicable laws regarding the safeguarding of any such information under our control. In addition, in some areas of our Site, we may use encryption technology to enhance information privacy and help prevent loss, misuse, or alteration of the information under our control. We also employ industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.
No method of transmission over the Internet, or method of electronic storage, can be 100% secure. Therefore, we cannot guarantee the absolute security of your information. The Internet by its nature is a public forum, and we encourage you to use caution when disclosing information online. Often, you are in the best situation to protect yourself online. You are responsible for protecting your username and password from third party access, and for selecting passwords that are secure.
Accessing and Updating Your Personal Information
If you have provided us with your personal information, you have the right to inspect the information stored by us for accuracy, and you may request that the information be removed from our files. We will make a reasonable effort to comply with such requests except where it would require a disproportionate effort (for example developing a new system or changing an existing practice). We may require that you verify your identity before we act on a request to edit or remove your information. Please direct any questions about your information to the Privacy Contact identified below to review any personal information held about you.
Public Forums and User-Generated Content
We may provide bulletin boards, blogs, or other user-generated content on our Site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
Social Media and Online Engagement
We occasionally use a variety of technologies and social media options to communicate and interact with members and employees. These sites and applications include popular social networking and media sites, open source software communities, and more. To better engage the public in ongoing dialog, certain of our businesses use certain third-party platforms including, but not limited to, Facebook and Instagram. Third-Party Websites and Applications (TPWA) are web-based technologies that are not exclusively operated or controlled by us. When interacting on those websites, you may reveal certain personal information to us or to third parties. Other than when used by our employees for the purpose of responding to a specific message or request, we will not use, share, or retain your personal information.